Why flow is clinical (not cosmetic)
VIP clinics win trust when safety, privacy, and timing align. A predictable pathway reduces errors, protects dignity in public areas, and keeps clinicians focused on care rather than improvising logistics.
Pre-arrival design (10-minute daily huddle)
Appointment integrity: confirm clinician, room, and buffer slot for delays.
Identity & privacy flags: preferred name, chaperone preference, language notes.
Artifacts staged: consent set, IFU cards, clean-field pack, device checks (suction, O₂, defib self-test).
Escalation lines: numeric thresholds agreed with the medical lead (e.g., MAP <65 triggers senior review).
Arrival → rooming (quiet choreography)
Reception: neutral language; no names aloud; screens angled; queue-jump only if clinically justified.
Escort path: shortest, lowest-traffic route; door management to avoid corridor crossings.
Room readied: disinfectant contact time observed; sharps below fill line; IFU visible.
Assessment & procedure (hospital-grade discipline)
SBAR intake with numbers: vitals + allergy check; chaperone offered.
Medication safety: independent double-check for insulin, anticoagulants, opioids, concentrated electrolytes.
Documentation live: time-stamped notes; device settings captured where relevant.
If sedation: capnography on, reversal agents drawn, roles separated (sedationist ≠ proceduralist).
Discharge choreography (make it boring)
Results & plan communicated by the medical lead; no clinical content on personal apps.
Written aftercare with numeric red lines (e.g., temp ≥38.5, uncontrolled bleeding, new confusion).
Next steps booked before exit; pharmacy/transport handled away from public gaze.
Household & concierge interface
Household PA/security → logistics only.
Medication custody documented; no unlabelled meds accepted from household.
For domiciliary follow-ups (home/hotel/yacht): confirm insurance rider + privileges and transfer plan.
Mini-audits (weekly, 10 minutes)
Clean-field contact times observed.
IDC documented for every high-risk med.
SBAR notes include two numeric escalation thresholds.
Chaperone offer recorded when appropriate.
One near-miss learning captured; change adopted ≤14 days.
Red flags — calm fixes
Crowded reception: move VIP arrival window; add direct-to-room protocol.
Name mismatches in EMR: correct to passport-exact; reissue labels/forms.
Pressure for WhatsApp updates: redirect to approved channel; file the update.